Where do we go from here? Such a great question and one that’s often asked after a patient has been fit, seen for several weekly and monthly check-up visits, and pleased with their progress. They often may wonder, “Where do we go from here? Do I stop coming in, and is it even necessary?”
Let’s give that question some thought….Environments and sounds around you change so we will always remain connected to regularly address these changes and new needs for hearing. A patient’s hearing loss may change, due to various unknown or known reasons, and therefore, we will make changes in discrete frequency ranges to resolve or correct the hearing loss with digital amplification. Cleaning hearing devices is so important, and I and our staff are committed to each patient to ensure that the digital hearing devices are cleaned and working to their best potential.
After all, at Family Hearing and Balance Center, we believe it’s not about people buying hearing devices and it stops there, as is most commonly seen in the hearing aid industry, being a retail or sales encounter. Under that model, patients are told to call or come in when they have a problem. Regular scheduled visits don’t occur. Philosophically, it is about so much more, and with this a deeper meaning to sincerely help. The hearing devices are a part of the picture and we believe in a clinical model of “walking with patients” along the way with commitments in serving their ongoing and long-term needs. Appropriate digital devices can be adjusted and maintained to last many, many, many years. Remaining committed is an honor and privilege.
So, “from here”, we look forward to seeing you on your regular scheduled visit….:)….
Thank you Mary for responding!
Interesting question they ask. Then when they cannot hear they call to wonder why and realize why follow-up is very important.
I agree Joanne. Yes, it really is a much bigger conversation that we are committed to caring for peoples hearing for many years, beyond the purchase.
It all makes sense…. take care of what’s important to you!
I’m glad it does make sense. Yes, we should focus on what’s important!
Yes, sometimes all it takes is a simple cleaning. I agree with Gail, take care of what matters to you and what you have invested in to improve hearing and life in general!
I like it!
Yes, sometimes it’s quite simple. I also agree with Gail…Take care of what’s important. Thank you for sharing!