What would happen if we were not a connected and genuine part of a patients hearing care. That is to say, what would it be like if the encounter we had a patient simply involved them purchasing a hearing aid, with no care and follow-up visits? Unfortunately, this can be quite commonplace with offices having a retail centered focus. I believe, the retail or sales visit, would result in an immediate correlation of a “disconnect with the patient”. Our practice believes in a close and connected relationship with the person needing care in a clinical and professional model.
Even the smallest of issues, can raise the biggest of worries and end in difficulty hearing. Such as a blockage of the sound tube or microphone ports decreasing sound, a missing retention lock affecting the fit and causing a potential loss, a battery issue concern but was actually a result of debris in the receiver port, a cracked tube causing feedback, the hearing devices put in the wrong ear and the receiver wire being bent backyard, the charger being plugged in to an outlet that is turned off by a light switch and not charging the hearing devices overnight, the smart phone app not being updated resulting in a loss of streaming for cell phone calls or streaming, the program settings being forgotten, an incorrect tip being installed on the hearing device and it falling off in the ear canal…AND several more being inserted, falling off, and now causing difficulty hearing and discomfort. The list goes on and on….
Our practice remains committed, involved, engaged, and being in an ongoing close connection with our patients with regular visits. This ensures we remain loyal in reaching successful hearing, tinnitus, and balance goals in the lives of those we serve!