I have been going to the same car mechanic for the last 20 years. His garage moved, and I moved with him and therefore my trust. I was thinking and trying to remember the other day in how such a relationship developed.
It was my Dad who over 20 years ago had taken his custom (his baby) van into this mechanic’s shop, and returned home telling me and my siblings that this was the most honest mechanic he has experienced. If we ever needed work done, this was the place to hire.
Since that day, my father and mother only went to him until their passing. I only take my cars to him, recommend that my friends take their cars to him, and generally their children are jumping on the wagon. Amazing networking. All that needed to happen was a relationship of trust.
I asked him the other day if he remembered my Dad. He smiled big and gave me the big “of course’ nod. He even remembered the van when I asked him and he said, “You bet!” It warmed my heart.
In my opinion, that is the vision of Family Hearing and Balance Center, and Cardinal Hearing Centers. It’s not an official vision, but just how I view it.
It is about developing a relationship of trust. Our hope is that when you check the practice out, you find that the staff communicates on the phone that you are important, and your needs are important. And when you meet with the Audiologist, you find integrity in the the testing , and you trust where the evidence takes you. In that relationship of trust, you agree on technology and a price point that will meet the goals you want to achieve. You trust that the Audiologist and the staff want to help you hear better, balance better, and reduce your tinnitus or sound sensitivity.
It is just my opinion, but I truly believe that is the Vision. It is developing trust to help our patients hear better, reduce sensitivities, increase hearing health, and as a result they reconnect with what is important to them.
In the end, if we do this right, we too are going have the honor of a “do you remember” conversation, and we will also have the opportunity to smile and say, “You bet!”
It always brightens my day when patients walk in and tell me about what trips they’ve recently taken, how they met their spouse of 60+ years, and so many other great stories!
I am sure you brighten their day as well.
That’s great to hear Tiffany! I agree with Dale, that you bring many smiles to the patients we serve! I love the stories also!
What a great feeling, knowing you can trust someone without a doubt!
Well said Gail. Having trust is so important!
Outstanding share Dale of your auto story!
This is great. I’m so glad to see this in our office with our patients every day. There’s nothing like a sense of trust and comfort.
Well said Mary! Thank you!
Trust really is key! Especially when the patient is getting their first set of hearing aids. It is a new process that required trust in the professional, the office, and the process.
It sure is! So much is important in the trust relationship!