A patient came in this morning and I noticed a fairly large crack in the side of her custom hearing aid. It had clear tape covering the crack to help hold it together. When asked what may have happened, she remarked, this time it wasn’t the cats fault. She said a few months ago her cat played with and lost her left hearing aid. This time, she wasn’t sure what caused the crack but felt confident it wasn’t due to her cat…LOL!
We had a good laugh and I said it’s no problem to repair it as it’s under warranty. We place a 3 year warranty including loss and damage on hearing devices. Even cat damage….LOL!
She felt a bit embarrassed as the left side has had issues of being lost, cracked, and now felt that she was causing trouble or becoming burdensome. It’s what we do. We try and help in any way we can. The lab will repair it good as new!