“I rely on it so much” was said by a very active patient who works in an office environment with high needs to hear speech from a distance as well as within challenging noisy areas. She arrived saying that her wireless microphone, that streams wirelessly to her digital Resound hearing devices, was not functioning. As I looked closer I noticed that the devices were not linking to each other either. As the “plot thickened”, and more cues appeared, she was correct that when she held in the bottom on her device it didn’t connect to the other ears device or to the wireless microphone.
Ahhhh, I then connected the devices wirelessly and then repaired her wireless microphone. Shazaaaam! All was well as functioning as it should.
I AM SO GLAD that she “relies” on this technology and to be a part of solving problems that create such anxiety in a persons life is wonderful. I am humbled by being connected with patients and their lives. Sometimes, and most often, problems have easy solutions. The value of an audiologist “that cares” can make such a difference. All too often, I hear stories of people having the same problem and being told to buy a new one. All it takes is care, concern, and value in trusting to find the right solution.