CaptionCall for Android
(Call and make an appointment to receive a hearing test so that you can be certified for this ground breaking technology)
Once you see us and receive a certification, and if you aren’t already using CaptionCall, you’re about to experience mobile phone calls in a richer, more positive way. The CaptionCall Mobile app for Android lets you make and get captioned phone calls so you can understand calls better – wherever you are.
To log in to the CaptionCall Mobile app, use your CaptionCall account credential. If you do not have an account, the app has a link when you first download. Click on Don’t have an account? This takes you to the CaptionCall Self-Registration Website to set up a CaptionCall account. Make sure you note your new account username and password to log in to CaptionCall Mobile.
Download for Android
1. Getting Started
The first time you log in to CaptionCall Mobile for Android, you will be asked to acknowledge the limitations of E911 and verify your emergency address. You can update this address at any time in app Settings.
You can use the toggles to enable Touch ID or Face ID to use the app without entering your User ID and password each time
2. Call Forwarding
You will receive another phone number with CaptionCall Mobile for Android. While your regular Android mobile number will still work, only the phone number assigned by CaptionCall will allow you to use captioning. As a result, most users choose to forward their Android number to their CaptionCall Mobile number. This means any incoming calls will automatically be captioned on your mobile phone. Call forwarding is different based on cell carrier and phone operating system. Contact your carrier for instructions on how to forward calls or try one of these links.
Be aware that when you make calls with your CaptionCall Mobile number, that number will appear as your caller ID.
3. Making Calls
You can make calls using the Dialpad, or touch the Recents or Contacts icon and select the name/number you wish to call. Captioning will start automatically.
4. Answering Calls
When someone calls you, you’ll see a notification on your screen. To answer, slide the green phone icon. If your phone is locked when the call comes in, you will need to unlock your phone and select the CaptionCall Mobile icon to see captions.
To set up your voicemail, touch the Voicemail icon and use the temporary pin 1234 followed by the # sign. You will be prompted to create a new pin. Follow the prompts to record your greeting. To check a voicemail message, touch the Voicemail icon to play the message. Touch Audio to hear your message while reading captions on the screen.
6. Saving Calls
At the end of every call, you can choose to Save or Discard the captions. To review a saved conversation, touch the Saved icon on main menu.
7. Using Contacts
If you allow CaptionCall Mobile access to your phone contacts, they will appear in the Contacts list for easy dialing. You will also see any contacts associated with your CaptionCal