• Skip to primary navigation
  • Skip to main content
Family Hearing and Balance Center

Family Hearing and Balance Center

Doctors of Audiology

  • Family & Cardinal Main Page
  • Contact our Audiologists
  • Meet Our Audiologists
  • Hearing Aid Videos
  • Hearing Aid Labs
    • Jabra Enhance Plus – Over The Counter Hearing Aids
    • Resound
    • Oticon
    • Signia
    • Widex
    • Noise & Swim Plugs
    • Phonak
    • Unitron
    • Starkey
    • Audiograms Explained
  • Tinnitus
    • Tinnitus affects quality of life
    • Counseling Tinnitus and Misophonia
    • Levo
    • Resound
    • Widex Zen
    • Neuromonics
    • OasisPro
  • Balance Testing
  • Cochlear Implant Mapping
  • CaptionCall Phone
  • Show Search
Hide Search

CaptionCall Now On Android

CaptionCall for Android

(Call and make an appointment to receive a hearing test so that you can be certified for this ground breaking technology)

330-644-1932
330-468-4288
httpss://youtu.be/3clR6TCtlF4

Once you see us and receive a certification, and if you aren’t already using CaptionCall, you’re about to experience mobile phone calls in a richer, more positive way. The CaptionCall Mobile app for Android lets you make and get captioned phone calls so you can understand calls better – wherever you are.

CaptionCall Android

To log in to the CaptionCall Mobile app, use your CaptionCall account credential. If you do not have an account, the app has a link when you first download. Click on Don’t have an account? This takes you to the CaptionCall Self-Registration Website to set up a CaptionCall account. Make sure you note your new account username and password to log in to CaptionCall Mobile.
Download for Android

1. Getting Started

The first time you log in to CaptionCall Mobile for Android, you will be asked to acknowledge the limitations of E911 and verify your emergency address. You can update this address at any time in app Settings.

You can use the toggles to enable Touch ID or Face ID to use the app without entering your User ID and password each time

2. Call Forwarding

You will receive another phone number with CaptionCall Mobile for Android. While your regular Android mobile number will still work, only the phone number assigned by CaptionCall will allow you to use captioning. As a result, most users choose to forward their Android number to their CaptionCall Mobile number. This means any incoming calls will automatically be captioned on your mobile phone. Call forwarding is different based on cell carrier and phone operating system. Contact your carrier for instructions on how to forward calls or try one of these links.

Verizon: httpss://www.verizon.com/support/how-to-use-call-forwarding/

ATT: httpss://www.att.com/support/article/wireless/KM1011513/

T-Mobile: httpss://www.t-mobile.com/support/devices/android/samsung-galaxy-s10/manage-calls-samsung-galaxy-s10#steps3

Sprint: httpss://www.sprint.com/en/support/solutions/services/faqs-about-call-forwarding.html?INTNAV=Search:call%20forward

Be aware that when you make calls with your CaptionCall Mobile number, that number will appear as your caller ID.

3. Making Calls

You can make calls using the Dialpad, or touch the Recents or Contacts icon and select the name/number you wish to call. Captioning will start automatically.

4. Answering Calls

When someone calls you, you’ll see a notification on your screen. To answer, slide the green phone icon. If your phone is locked when the call comes in, you will need to unlock your phone and select the CaptionCall Mobile icon to see captions.

5. Voicemail

To set up your voicemail, touch the Voicemail icon and use the temporary pin 1234 followed by the # sign. You will be prompted to create a new pin. Follow the prompts to record your greeting. To check a voicemail message, touch the Voicemail icon to play the message. Touch Audio to hear your message while reading captions on the screen.

6. Saving Calls

At the end of every call, you can choose to Save or Discard the captions. To review a saved conversation, touch the Saved icon on main menu.

7. Using Contacts

If you allow CaptionCall Mobile access to your phone contacts, they will appear in the Contacts list for easy dialing. You will also see any contacts associated with your CaptionCal

Written by:
Dale Hansen
Published on:
February 9, 2021
Thoughts:
9 Comments

Categories: Miscellaneous

Reader Interactions

Comments

  1. Marie

    February 9, 2021 at 8:00 am

    Awesome. Thanks for the step by step information too.

    Log in to Reply
    • Richard Reikowski

      February 10, 2021 at 10:07 am

      I liked the steps as well!

      Log in to Reply
  2. Gail

    February 9, 2021 at 8:05 am

    Our patients will love this!!

    Log in to Reply
    • Richard Reikowski

      February 10, 2021 at 10:07 am

      They sure will Gail!

      Log in to Reply
  3. Richard Reikowski

    February 10, 2021 at 10:07 am

    Very good information here. Thank you for posting this Dale!

    Log in to Reply
    • Dale Hansen

      February 10, 2021 at 10:09 am

      Thanks for pointing out the information to me.
      Wadda team!!

      Log in to Reply
      • Richard Reikowski

        February 11, 2021 at 7:31 am

        Good team!

        Log in to Reply
  4. Kaylee

    February 15, 2021 at 10:56 am

    Great update for many patients!

    Log in to Reply
    • Richard Reikowski

      February 16, 2021 at 8:09 am

      Right on! Go Android users!

      Log in to Reply

Leave a Reply Cancel reply

You must be logged in to post a comment.

Explore more

Previous Blogs

Footer

Subscribe to Our Newsletter

Sign up to receive an email every time we post a new blog!

We don’t spam! Read our privacy policy for more info.

Check your inbox or spam folder to confirm your subscription.

Contact Us

Akron  330-644-1932

Northfield  330-468-4288

Log in

  • No Surprise Act
  • Diversity Statement*Privacy Policy